We're sorry to hear you would like to return your product. Shimoda Designs prides itself on providing unparalleled customer service. Our goal is to make sure the photographers and filmmakers who share our passion are completely satisfied. This also means we're here to help you with your return.
Please note that we can only accept returns for purchases made in the last 30 days. Returned items must be in their original packaging and in new and unused condition. There is no restocking fee for your return.
To return your item:
1) Please please complete the form below to initiate your return.
2) Place the item in its original packaging with a copy of the receipt, and mail your item to the following address:
Shimoda Designs Returns
Return for [YOUR NAME]
75 Virginia Road
North White Plains, NY 10603
3) When we receive your item, we will process the return and notify you of the refund. Please allow at least 14 days fo your return to be processed.
In the event you feel there is a manufacturing error, please contact the Service Department at firstname.lastname@example.org and we’ll do our best to make things right. Have a wonderful day and let us know if you need anything else!
- Your Shimoda Designs Team